Atendimento e telemonitoramento no contexto da covid-19: relato de experiência na atenção primária à saúde

Abstract

Objective: to report the experience of Health Professionals during care and telemonitoring of the Brazilian Unified Health System users with flu-like symptoms in Primary Health Care. Development: information collected from official sources and authors’ experiences records. The strategies adopted during the covid-19 pandemic were: health unit front door reorganization, readjustment of professionals’ work schedule in the health units, initial listening, reception of health system users without an appointment and notification of suspected and confirmed cases of covid-19, development and fill out of an eletronic spreadsheet to help carry out telemonitoring of suspected and confirmed cases of covid-19, telemonitoring of health system users, feelings and impressions of health professionals and health system serviced users. Conclusions: through telemonitoring it was possible to reduce the number of users going to the health units, thus reducing the possibility of new infections. Telemonitoring stood out as an important tool for care coordination.