O acesso ao acolhimento e ao atendimento na atenção primária à saúde (APS) – análise das principais normativas: relato de experiência

Abstract

Access to care in Primary Health Care (PHC) through Basic Health Units (UBS) is essential to guarantee the population’s right to health, mainly because they are the gateway and organizer of the services of the Health Care Networks (RAS) of the Unified Health System (SUS), but there are structural issues and interpretations of regulations that can serve as a barrier for the population to have access to care in the UBS, which may violate the right to Health. The understanding of the territory and assigned population often works as a way of denying access to users who are not from a certain reference team, in addition to other material issues. Professionals knowing the regulations and creating spaces to build changes in the work process, collective discussions are important to be able to effect and guarantee the service, understanding that universality, humanized reception, understanding the differences in relation to the interpretation of the concepts of territory, population subscribed and service. Legislation may have its limits, but knowing them collectively is important for concrete changes in the daily routine of professional activities, institutions, work process, UBS organization, in a way that users participate and can be perceived by professionals. The Arco de Maguerez methodology contributed to this process and can be used in professional daily life, as a way of identifying problems and applying solutions.